Bathroom had no fan- therefore room steamed up. Shower had very high pressure which could not be adjusted. Otherwise a great place to stay- amazing view!
I am truly very grateful to the owner for providing a room that exceeded our expectations, and both my friends and I really enjoyed it. As soon as I stepped inside, I saw the most beautiful scenery outside the balcony. The room is very spacious and clean and comfortable. This is the best check-in experience!
Really enjoyed our stay here. The staff were lovely, right from reception, housekeeping to porters. As we had been travelling for a couple of weeks, having a laundry in the hotel was a lovely bonus. There were food places of all varieties within walking distance as well. Definitely recommend staying here
Location: The hotel is located close to the Queenstown airport but approximately 15 mins away from Queenstown itself.
Parking: There is no parking bays at the Hilton (only valet) itself but it shares with Doubletree which is limited. Due to some maintenance work, level P2 was closed off and had to park in a reserved slot for the night. Cost of parking is NZ$ 16 per night.
Rooms: This is where my issue lies, the room temp is centrally managed and it was freezing at night especially with the floor to ceiling windows. Had to go to the front desk for portable heater and extra blankets on the 1st night. Bathroom is non-heated (with tiled floors) so extra cold in there. In most places we stayed in NZ, the bathrooms had heated lamps overhead for comfort. I requested the accessible room for mom and it was provided as requested although the location of the room was on one end of the building which is a distance to walk.
Food: Breakfast was a good selection and ran from 630 to 1030am.
The hotel was great however for the size and experience they are aiming for and the reputation of being operated by the Hilton, the internet speed is subpar and was below my expectations. A speed test returned speeds of 0.03mbps which is not enough for web browsing. I would have hoped for better internet connection given the price and premium segment this hotel competes in.
Unfortunately, my stay was not very comfortable. The soundproofing is very poor, and there is a nightclub nearby that plays very loud music late into the night, making it difficult to sleep. For those who drive, can park on the roadside across the street for free after 6pm. In addition, the shower water pressure was very low, which was disappointing.
Overall was a very nice experience, service was good, upon check in was surprised to received a free room upgrade from a garden view room to a scenic lake and mountains views room, however a little disappointed surprised for the hotel informed about not a free parking for our vehicle to park overnight at the Hotel’s carpark 😐
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