Regno Unito: hotel con bar nella provincia di Warwickshire

Couple with dog. For two nights we didn't have hot water. We rang reception an spoke to the duty manager - the second time...He told us it was because there was a coach load of people staying who had all taken a shower/bath at the same time on their return, and we would have to wait until it heated up again. That didn't allow for the lack of pressure - a trickle! In the end we gave up - no shower/bath. However, the duty manager assured us that the manager would find us the next morning.... this never happened, On the Saturday night the same thing happened. The excuse given by the receptionist for the manager not having found us that morning was there was a wedding and all managers were needed - they didn't start their shift until 11am. The duty manager couldn't speak to us as he was working at the wedding - Saturday night - but Leanne assured us that she had noted our complaint and that she had written up notes, and our inconvenience (now not having hot water for two nights of a three night stay) would be reflected in our invoice on checking out. This wasn't the point. The stay was supposed to be a relaxing, super special treat, not able to have a shower or a bath at night was NOT okay! She assured us that on the third night the 'tour' party and 'wedding party' would have left. So we would have hot water. Which we did. On checking out the receptionist had no idea about our complaint, and therefore couldn't help us. We are in the process of writing a compliant, and a review. The staff and hotel did not let you down - the management did! I have a video of the water pressure. On another point, the hotel is described as dog friendly. This might be the case. You can bring your dog for a fee of £25 a night, however, on check in we were told we had to eat in the bar area or outside. Luckily the weather was okay. However, we felt like second class citizens! Not only that but the bar area has no tables at which anyone could eat a meal - the tables are all low and only fit for snacks!

La posizione dell'hotel è grande... con nel centro commerciale. Servizio clienti più grosso. Ci hanno persino permesso di controllare in anticipo! Molti ristoranti e negozi vicino.La camera di McDonald, ecc. La stanza era una buona dimensione con un letto molto comodo.Televisione intelligente La colazione è molto buona. Un valore per soldi. Molto raccomandato. - Signor Presidente, signore.

arrived around 3pm and checked in at the bar as instructed I received a warm welcome and even had my case carried up the stairs (no lift). I was given room 3, a single which was more than adequate with large single bed (very comfy) separate bath tub and wc plus t & coffee- I was pleasantly surprised. The wall mounted tv worked efficiently, there was sufficient storage and hanging space for my two night needs & the t and milks were topped up as requested. brekky was adequate and I enjoyed my stay. The ten am check out was a bit of a problem on the second morning as my train wasn’t until noon (less than 5 minutes walk to the station). the bus to Stratford, Warwick and Coventry goes from round the corner and the town is 7 - 10 minutes walk across the river bridge and past the pump room. plenty of dining options. good value for money but more a boarding house than hotel. I would return

Molto amichevole personale efficiente, grande posizione e selezione di birra

Questo hotel è in una bella posizione, conveniente per Rugby e il M1/M6. I terreni e l'edificio sono bellissimi, anche se ci sono segni di negligenza. Siamo rimasti in una suite nelle stalle, era stanco, che sapevo dalle foto online, ma il nostro bagno aveva i capelli nel bagno e si chiudeva nel buco. Il pranzo era mediocre al meglio, molti cibi caldi erano usciti senza nessuno guardare, dovevamo chiedere che fossero portati via gli oggetti. Il personale era 50/50 - alcuni molto piacevole ma alcuni disinteressati, uno dei ricevitori non ci ha nemmeno dato le direzioni per la nostra camera correttamente suite. Se qualche denaro fosse stato speso per migliorare le camere e per costruire i miei edifici avrei avuto il piacere di pagare di più, è vergognoso, il potenziale è enorme!

In the countryside in Stratford in a beautiful timber beamed building. The room was dark but spacious. We had the family room with a double and two single. Breakfast was included. No menus but the waiter said any English breakfast combination which was great. I had two poached eggs. The only problem was a lack of communication regarding the usual route to find the hotel being closed due to road works. Navigating a one way system in an unfamiliar town with no email or call to let us know how we were to get to the hotel was extremely stressful and put us 1.5 hours behind the schedule to arrive. This could have been sorted if the hotel had contacted trip.com with the landline provided at booking and explained about road works so I could have been forwarned.

The room itself was generally fine, and the heating worked perfectly. However, we experienced a significant issue with the bathroom: the water would not drain properly, leaving the floor flooded. We had to use a wiper to push the water toward the sink and drain (images attached), which was very inconvenient. Another surprising and disappointing detail was that no towels or soap were provided. These are basic essentials in any hotel, and since we did not bring our own, we were charged extra for them. This felt completely unreasonable. Finally, the location is far from ideal. The hotel is quite a distance from the town centre, and public transport is infrequent, making it difficult to get around. Would not recommend!!!

We did not eat, so cannot comment on it. The hotel was quite unusual, yet with charm in a ramshackle, real sense. It reminded me of backpacking in Asia, but staying in a nicer kind of place while doing so. The explanation for why soap disappeared from the hotel made no real sense, but as we can use the liquids it was okay... it seems an odd penny-pinching move to deny guests a simple small round disc of... 'Guest soap' during their stay. They do exist, I stay in hotels often. It's jarring not to give people soap, and overall I suggest that it is a negative cost saving given the potential loss of repeat business that such incongruences, as they build, can result in. A special thanks to the kind night receptionist.

Great location as central. Hotel is nice, modernised and clean. However, wary of infection control and allergy concerns, unsure how the hotel manages this. Noted to have many guests with dogs and were allowed to have them in the common room and dining hall. Are there only specific rooms that are only dedicated to these specific guests? Breakfast was mayhem. Plenty of guests to have their meal but no table area to sit. To add guests with their dogs which is not to our liking. Should there have been a booked/schedule mealtime if they anticipate large volume of bookings. Overall, experience could have been perfect. Staffs are polite and helpful. The hotel is nice except for above mentioned.

Lovely hotel, great location, plenty of parking. Room and bed in particular were of a high standard.Very impressive sounds, breakfast was extensive and of a good quality, especially the coffee, staff were helpful and engaged in maximising customer service