Appartamenti a Brentford

Come previsto dal marchio, le facoltà erano esclusive e moderne. La camera era confortevole e soprattutto pulita (macchia di caffè sul tappeto). Era silenzioso (queen superior) alla fine del corridoio, affacciato sul cortile interno. Non ho fatto colazione. Tuttavia, il personale è stato estremamente cordiale durante tutto il soggiorno, tranne una persona alla fine (dopo il check-out). Inoltre, trovare l'hotel è stato un incubo. Anche con il GPS abbiamo mancato l'ingresso tre volte (una volta siamo finiti sulla M4 e ci abbiamo messo 24 minuti per tornare). Quando abbiamo parlato con il personale, ci è stato detto, con un sorriso, che nessuno aveva mai avuto problemi a trovare il posto (tranne noi, a quanto pare). Il grosso problema è la mancanza di segnaletica per trovare la strada di accesso parallela (vedi foto del vicolo parallelo alla strada principale; abbiamo mancato quell'ingresso più volte) Il parcheggio sotterraneo (15 £ al giorno) era per lo più comodo, ma la porta di accesso all'hotel puzzava di urina. Infine: ho prenotato una camera executive e sono stato DEGRADATO dall'hotel. Poi mi è stato detto, con un sorriso, che Trip.com aveva inviato loro una richiesta/voucher di prenotazione errata; mi è stato detto di vederli (cioè il mio problema, non il loro).

Mixed Experience at Hilton Syon Park: Room Delays, Unexpected Pool & other charges Rating: ★★★☆☆ I recently stayed at the Hilton Syon Park for four nights and had a mixed experience overall. While the hotel had some positive aspects, there were also a couple of disappointing aspects that affected my overall satisfaction. Let's start with the positives. The majority of the staff members I encountered during my stay were friendly and helpful (80% are foreigners). They were always ready to assist with any questions or requests, which made me feel welcomed and valued as a guest. Additionally, the hotel's breakfast, while very basic is just acceptable. The room was quite spacious and beddings satisfactory. Unfortunately, there were a few issues that detracted from an otherwise pleasant stay. Firstly, upon checking in at 5pm, I was disappointed to find that my room was not ready until 6:30pm. Although the gentleman at the front desk was kind and apologetic about the delay, it was an inconvenience after a long journey and negatively impacted my initial impression of the hotel. Another unexpected disappointment was the pool usage policy. I was surprised to discover that there was a charge of £25 per person for a 90-minute session to access the hotel pool, something that isn’t mentioned anywhere on trip.com. Considering the Hilton brand and the premium I paid, I did not anticipate such an additional cost for utilizing the pool facilities. This seemed disproportionate and out of line with the expectations I had for a hotel of this caliber. I heard other people complaining about it, even others complaining that they had paid for it and it was smelly. Additionally, it's worth noting that while complimentary water was provided in the room on the first night, I was surprised to find that there was a charge for the water on the following nights. This was unexpected, as I would have assumed that water would continue to be complimentary throughout my stay. It would have been helpful for this information to be communicated clearly, again not a nice feeling from a Hilton. On the whole, while the Hilton Syon Park had several positive aspects, such as friendly staff and an acceptable breakfast, there were a few disappointments that affected my overall impression. The delay in room availability during check-in, the unexpected charges for pool usage, and the shift from complimentary to paid water in the room were not in line with the level of service and value I expected from a Hilton.